Job title: Customer Service Advisor (Job id: 20407)
- Flexible full time or part time opportunities
- Various shifts between 8am and 8pm Monday to Friday and 9am and 5pm Saturday.
Department: Yorkshire Water Contact Centre, Bradford
Starting Salary: £12.6k with progressive scheme (part time is pro rata)
Purpose of the role: To provide a professional customer service in handling customer contacts whilst maintaining a high level of quality at all times
Main duties and responsibilities:
- Effectively and efficiently handle telephone contacts in a professional manner
- Ensure that enquiries, requests and complaints from all sources are dealt with speedily and efficiently, taking appropriate action and following up when necessary
- Update customer information accurately
- Exercise confidentiality and ensure compliance with the requirements of data protection
- Consistently achieve agreed targets
- Develop and maintain effective working relationships with colleagues and other teams
- Contribute ideas and supports colleagues
- Contribute towards the overall strategic objectives of the department
- Responsive and flexible to business needs
- Be responsible for own development by keeping up to date with procedures, working practices and business activities
- Progress to become a multi skilled Customer Relationship Manager with support from Team Manager and Learning Specialists
- Any other duties that may be required from time to time.
Person Specification:
Essential
- An excellent understanding of what is and what is not good customer service
- Must enjoy working with people, and be able to demonstrate the ability to create rapport and empathy
- Is able to demonstrate the ability to ask relevant and appropriate questions in order to gather information and make the right decisions
- Demonstrates initiative
- Demonstrates adaptability
- Literate and numerate
- Excellent telephone manner
Desirable
-
Experience of dealing with people in a service environment
-
Basic computer skills
Values:
Customer focus: Recognise that success only comes through excellent relationships with our clients and their customers and exceeding both their expectations.
Working together: Recognised as 'Team Loop' where we work towards a common goal and support each other in all situations. Colleagues are also our customers.
Professionalism: Be aware of our own strengths and capabilities and take personal responsibility for our learning and development. We do as we say.
Achieving success: Continue to deliver improved performance through challenging performance standards and targets.
About the Company:
Created in April 2000, within the Kelda Group, to provide managed customer services to Kelda subsidiaries, Loop has soon built up a reputation as a highly specialised company within the customer management market.
Loop employ more than 570 people in our two contact centres in Bradford, West Yorkshire and our welsh speaking contact centre in Bangor, North Wales. We’re proud to say that we have been placed in the prestigious Sunday Times Awards ‘100 Best Places to work in the UK ’ for the past 4 years.
We firmly believe that excellent customer service is inextricably linked to having fantastic people working in a supportive and happy environment, leading to our vision of achieving “great customer experiences through great people.”
For further information visit: www.loop.co.uk
or call our Recruitment Team on 08451 25 25 25
Quoting Job id: 20407 (Customer Service Advisor)
